Terms & Conditions
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1. Purpose
These Terms & Conditions (“Terms”) set out the general rules for using the website operated by Mavenli, as well as the terms governing the purchase and sale of products through its online store.
2. Introductory Provisions
2.1. Company Identification
Owner: Mavenli
Contact:
2.2. Acceptance of Terms
By browsing this website or making a purchase via the online store, you are deemed a User and fully accept, without reservation, these Terms & Conditions and the Privacy Policy in effect at the time of use.
2.3. Eligibility
Online purchases are available only to individuals aged 18 or older who have full legal capacity to enter into binding contracts.
2.4. Non-Acceptance
If you do not agree with these Terms, you must not use the website or the online store. Purchases can only be made upon full acceptance of these Terms.
2.5. Declarations
By accepting these Terms, the User declares:
- They are acting on their own behalf and/or with legal authorization on behalf of an organization.
- They are over 18 years of age and have full legal capacity.
- They will not use the website or store for unlawful or unauthorized purposes.
2.6. Amendments
Mavenli may update these Terms at any time, without prior notice. Users should review them regularly, particularly before making purchases.
2.7. Orders Already Placed
Changes to the Terms after an order is confirmed will not affect that order. The Terms in force at the time of confirmation apply.
2.8. Account Security
Mavenli ensures reasonable security for user accounts but cannot be held liable for loss, theft, or misuse of login details. Users must maintain password confidentiality.
2.9. Service Interruptions
Mavenli is not responsible for damages caused by interruptions, errors, viruses, or system failures.
2.10. Limitation of Liability
Under no circumstances shall Mavenli, its employees, or representatives be liable for damages arising from website malfunction, downtime, or misuse of services.
2.11. Breach of Terms
Any violation of these Terms by the User entitles Mavenli to terminate access and seek compensation for damages.
3. Customer Registration
- Registration is not required to browse the website. However, certain features and purchases may require account creation.
- Registration is completed by creating a User account and providing requested information.
- Purchases may also be made without full registration, by providing the required personal details at checkout.
- Users are responsible for ensuring the accuracy and legality of the data provided. False or incorrect information may result in liability for damages to Mavenli.
- All activity conducted under a User’s account is the sole responsibility of the User.
- Mavenli does not have access to User passwords. Users must maintain confidentiality and follow security best practices.
4. Products
4.1. Product Information
The online store offers a wide range of products, illustrated with images and descriptions of essential features.
4.2. Accuracy
Mavenli takes all reasonable measures to ensure that information is accurate and free of typographical errors. Errors will be corrected as soon as detected.
4.3. Changes
Mavenli may modify, remove, or update products, prices, promotions, and services without prior notice.
4.4. User Acceptance
By purchasing, the User acknowledges that:
- Product photos are for illustration only. The description prevails in case of doubt.
- All items are subject to availability.
- Mavenli is not responsible for discontinued products.
- Prices are valid only for transactions through the online store.
4.5. Labels and Instructions
Users must always check product labels, instructions, and warnings upon delivery. Mavenli is not liable for misuse resulting from failure to read provided information.
4.6. Possible Risks
Lab kits are generally safe but may cause:
- Minor discomfort at the puncture site
- Bruising
- Light bleeding
5. Pricing
- All prices are shown in Euros (€), inclusive of VAT at the legal rate.
- Prices exclude shipping costs, which depend on the delivery method selected.
- Shipping costs will be displayed before final confirmation of an order.
- Prices may change at any time until order confirmation.
6. Ordering Process
Step 1 – Cart Selection
- Users add desired items to the cart.
- All items are subject to availability.
Step 2 – Personal Data & Payment
- Users must provide personal, delivery, and billing details.
- Available delivery methods: Courier or CTT (postal service).
- Available payment methods: Visa, Mastercard, Multibanco, MB WAY, Bank Transfer.
- Users must confirm accuracy of order details before finalizing.
Step 3 – Confirmation
- Confirmation of Terms is mandatory before checkout.
- An order confirmation email will be sent summarizing details.
- Once payment is processed, the invoice will be issued.
7. Delivery
- Orders are shipped once payment is confirmed and stock is available.
- Delays may occur due to:
- Carrier delays
- Delivery difficulties
- Public holidays
- Users must ensure someone is available to receive delivery.
- The maximum delivery period is 30 days from payment confirmation.
- Delivery is considered complete upon signature of the delivery receipt.
- Mavenli does not offer product exchanges. Incorrect items must be returned under the withdrawal clause.
8. Product Use
- Products must be used strictly according to instructions.
- Laboratory analysis must be carried out by licensed laboratories.
- Product use does not replace professional medical consultation.
- Results and information provided do not constitute medical advice.
- Results must always be interpreted within a full medical consultation.
- Mavenli is not liable for misuse or misinterpretation of results.
9. Shipping Policy
9.1. Costs
| Quantity of Products | Shipping Cost |
|---|---|
| 1 | €4.90 |
| 2 | €8.90 |
| 3 | €12.90 |
| 4 | €16.90 |
| 5 | €20.90 |
10. Product Warranty
- Consumer warranty: 3 years from delivery date.
- Professional purchases: 6 months.
Exclusions apply in cases of misuse, third-party intervention, incorrect information, wear and tear, or modification of products.
11. Right of Withdrawal
- Consumers have 14 calendar days to cancel without reason.
- The period starts from receipt of goods.
- Products must be returned at the customer’s expense, in original condition and packaging.
- For hygiene reasons, opened kits cannot be returned.
- Refunds are processed using the same payment method.
12. Refund Policy
- Lost or damaged kits: replacement available for €12.50 + shipping.
- If a laboratory cannot analyze a sample due to insufficient or deteriorated material, a replacement kit may be provided depending on circumstances.
- If a second sample also fails, the customer may cancel and receive a 60% refund.
13. Intellectual Property
All website content, including text, logos, images, software, and code, is owned by Mavenli or licensed to it. Unauthorized use is strictly prohibited.
14. Data Protection
Mavenli processes personal data in compliance with applicable law. Data is confidential and never sold to third parties.
15. Liability
Mavenli is only liable for damages caused by gross negligence or willful misconduct, within the limits permitted by law.
16. Customer Support
Users may contact Mavenli for comments, questions, or complaints:
- Phone: +351 218 860 169 Mon–Fri, 9:00–13:00 & 14:00–18:00
- Email: hello@mavenli.pt
17. Alternative Dispute Resolution
Consumers may resort to arbitration or mediation for disputes under €5,000 through legally recognized consumer arbitration centers.
Additionally, disputes may be submitted to the European Online Dispute Resolution Platform (ODR): https://webgate.ec.europa.eu/odr
18. Final Provision
By using this website, the User declares they have read and understood these Terms & Conditions and had the opportunity to seek independent legal advice.